Vitamix Warranty Info

Vitamix Warranty SealVitamix offers notably generous warranties. Depending on the model, you get 5, 7, or 10 years of coverage. (And that includes the great deals on reconditioned machines). That’s already longer than most of the things we buy, but Vitamix warranty service goes above and beyond. If you ever have an issue with your machine, call them up, and you’ll talk to someone at their headquarters in Ohio. If they can’t solve your problem over the phone, they cover shipping both ways for repair or replacement.

They also sometimes make a first-time courtesy replacement for items damaged by user error/negligence. I’ve heard from people who broke something (melted container on stove, blended lid plug or tamper, etc.) and knew it was their fault, who had the part replaced for free. Note that this is a courtesy service and you can’t assume Vitamix will offer it.

Here’s the official version of the warranty.

Warranty is transferable

This perk is also beyond what most companies offer. The warranty lasts the full 5–10 years, regardless of change of ownership. Vitamix can look up a machine by serial number and tell you how long is left on the warranty.


Your warranty is automatically registered if you buy from If you purchase elsewhere, you can register online. Being registered streamlines service requests, although it is not required for warranty service.

What is not covered?

  • NO-ABUSECommercial use on a home machine.
  • Cosmetic changes such as scratches or discoloration.
  • Blending non-food items. (Even though it seems like a Vitamix could blend a 2×4, don’t test it.)
  • Failure to follow instructions and warnings in manual. (As mentioned above, customer service reps often give a one-time courtesy replacement, even if the customer didn’t heed all warnings, but they include this language in the warranty to protect themselves from abuse.)
  • Unauthorized repairs. (If anything goes wrong, call Vitamix before trying to fix it.)
  • Using unauthorized attachments.

Extended Warranty

Vitamix-Extended-WarrantyYou can extend the warranty for an additional 3 years, bringing the total warranty to 8 or 10 years, depending on the model. The extended warranty costs $75 if you get it within the first 30 days of purchasing your machine. You can also get the extended warranty up through the end of the original warranty period for $120. Update: Vitamix is essentially including this 3-year warranty extension for free on the Ascent Series, which has a 10-year warranty.

Is the extended Vitamix warranty worth it?

On average, I suspect that you would come out ahead by skipping the extension. You can “self insure,” and cover the cost of repairs or replacements in the warranty extension period. You would likely come out ahead, but it is of course possible that there would be some catastrophic failure in the warranty extension period. Here are a few things that could make it worth it to get the extended warranty:

  • If you are a heavy user, you could come out ahead. For example, if you have a big family of raw foodists who use the Vitamix all day, every day, that is going to put more wear on the machine than the average home user that Vitamix is expecting.
  • If you are giving a gift to someone who would not be able to afford the possible replacement cost—you’ll know they are set for 8 or 10 years!
  • If you just like the feeling of being covered and knowing that Vitamix will take care of anything that happens for an extra three years.
  • Finally, note that the extended warranty price is the same regardless of model, so the extension is a better deal on the more expensive machines.

Container Warranty

If you get a container with your machine, it will be covered for the length of your machine warranty. Containers purchased separately come with a 3-year warranty.

5 vs. 7 years

Why do some Vitamix models come with a 5-year warranty and others come with 7 years?

There is no difference in quality. My guess is that Vitamix uses this to partially justify price differences between models, although cheaper machines do not necessarily come with the shorter warranty. The following models come with 5 years: Aspire, Creations, Reconditioned, S-Series, and Turboblend Two & Three speed, while all other models come with 7 years. Curious or confused about the differences between all the models? Check out my Vitamix comparison page.

Using the Warranty

Vitamix does list an email contact address, but in my experience, it’s best to call. For reasons I don’t understand, they don’t always respond to email. Their number is 800-848-2649, and their hours are weekdays 8am-8pm (EST) and Sat 9am-5pm (EST). At peak times you may have to wait on hold. You can usually avoid wait times in peak season by calling when they open in the morning. If you need to return something, they’ll send you a prepaid shipping label by your choice of email or physical mail.


Vitamix Warranty Info — 16 Comments

  1. Thank you this was really helpful! Vitamix said user error is not covered but I mentioned the one time courtesy I read about here and they said they were just getting to that and would send me a new container!! Thanks!!

  2. Hi guys could anyone tell me what to include in the box before I send my vitamix for repair? Should I include just a motor or should I put the container in the box also? Email I’ve received from service team says there is no need to include tamper or lid but it doesn’t mention container:( bit confusing
    Thanks in advance

    • It depends on what they are repairing. You could call them to make sure, but in general I think they like to look at the container to make sure the problem isn’t a container issue.

  3. Hi,
    Thank you for your post! I just purchased two additional containers. Do I need to register them for the warranty to be activated? How else do they know the containers the age if I need to claim warranty? Thanks!

    • As far as I know, you do not need to register them for the warranty to be active. But my experience (myself and people I know) has been with buying directly from Vitamix, in which case the warranty is registered automatically.

      Even though the containers don’t have serial numbers, they do have manufacture-date stamps. So, if someone tried to pull a scam, Vitamix could figure it out.

    • Vitamix has different divisions for different countries. For a warranty to be fully valid, you must buy from the Vitamix division in your country. If you buy from a different country, first you must make sure that the voltage matches. If you use a Vitamix on a non-matching voltage, that voids the warranty. Then, if you need warranty support, you’d need to work with the Vitamix division that the machine was originally made for, and you would be responsible for shipping charges to that division’s headquarters. (If you buy from within your country, return shipping in the warranty period is covered by Vitamix.)

    • I think it’s because they’re cheaper. They have to have something to distinguish the more expensive new ones. 5 years is still pretty long!

  4. I bought this Turboblend’s VS Vitamix from Amaranth Whole Food Market at Arbour Lake in Calgary about 5 years ago. I lost the receipt. Well I kept the receipt in the box but couldn’t find the box, maybe my husband accidentally threw it away. It shut off all of the sudden during normal use, later I tried again but not working. What should I do?

  5. I think my Vitamix just needs some TLC. The bottom of the container recently began leaking a bit. Do they do simple repairs and “maintenance?”on a 9 year-old machine? It originally came with a 7-year warranty, but I never sent it in for service within that time frame.

    • They will repair out-of-warranty machines for a fee, but if the only problem is the container, you’re probably better off just replacing the container.

  6. My stanless steel vitamix was stolen and knew where it wa s, and Vitamix saw my regatrration but lost the serial number so I could make a police report to get it back . Unfortionaly all the paper s wer with my vitamix , and one of the main reasons for registering my vitamix , was to be able to get my serial number . this cost me $579 on sale and I am disapointed Vitamix did not save my information , all they find is my name and thatIt is registered, Now they dont even use sutanless steel and have to spend another $ 5 hundred to reoplace it when aserial number would have giving me the chance to retrive it

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